REFUNDS AND RETURNS

Returns may be accepted for a refund subject to the conditions below. Gift recipients who return an item will receive an in-store credit that can be used towards any item on oohlapalooza.com

In addition to high sale volume, our inventory undergoes live, real time daily updates and changes. Products displayed in advertisements or in our collections may not always be available at the time of your purchase. As a result, we monitor each order we receive very closely. If you place an order and discover that an item(s) is out of stuck, a refund will be automatically credited for the item(s) you are were unable to purchase within 3-5 business days hassle free.

Return Policy:

  • You must have a RAN# in order to return an item.
  • Please contact us via our online customer service page to obtain a Return Authorization Number (RAN#).
  • Returns must be in original package and in NEW, sellable, unworn condition and undamaged.
  • Returns must be made within 3 days from the date the item was delivered and must be accompanied by a copy of this packing slip, along with your RAN#.
  • There are no restocking fees.
  • You are responsible for any shipping and handling charges incurred. We can only refund shipping costs if the return is a result of our error or defective merchandise.
  • Refunds or exchanges are subject to review before approval of a full refund, or credit towards another purchase
  • Refund methods may include, but are not limited to full, or partial refunds or credits toward another purchase contingent upon review of merchandise  received

Omit exclusions below

Exclusions:

The following items may not be returned unless received damaged. These items are made to order and cannot be returned.

  • Price-matched items
  • Clearance items or sale items
  • Mother’s rings and pendants with engraved names
  • Cobalt, gold, platinum, silver, titanium or tungsten rings with engraving
  • Religious medals and pendants with engraving
  • Medical jewelry with engraving
  • Watches with engraving

Additional Questions?

Do you have further questions that aren’t answered here? Please email us support@oohlapalooza.com